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Most Searched Questions
Is the Outage Map in real-time? Does Oncor automatically know when my power is out? How do I report power outage?
Quick Links
Report Power Outage
View Outage Map
Download MyOncor Mobile App
Contact Oncor

To Report Outage via text : Text “OUT” to 66267

To Receive MyOncor Alerts : Text “REG” to 66267

Help
Wire Information
ESPAÑOL
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Search Oncor

Type your question or choose from the quick topics to view generative AI results from Search Oncor.

Most Searched Questions
Is the Outage Map in real-time? Does Oncor automatically know when my power is out? How do I report power outage?
Quick Links
Report Power Outage
View Outage Map
Download MyOncor Mobile App
Contact Oncor

To Report Outage via text : Text “OUT” to 66267

To Receive MyOncor Alerts : Text “REG” to 66267

Help
OUTAGES AND WEATHER
ESPAÑOL
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FOR BUSINESS

Moving Into A New Place
MOVING INTO A NEW PLACE

If you are moving into a location that already has electrical service or a meter installed,

Click Here
New Build
NEW BUILD

For electrical installation at a new location that does not have electrical service,

Click here
Construction Changes - Existing Location
CONSTRUCTION CHANGES - EXISTING LOCATION

For electrical changes at a location that already has electrical service,

Click here

FLIP THE SWITCH ON SUCCESS

As the largest energy delivery company in Texas, Oncor serves more than 400 cities and 98 counties. We deliver electricity to fuel business dreams and economic growth while partnering with local communities and enterprises of all sizes to attract new jobs, more companies, and diverse industries to the Lone Star State. Our deregulated energy market is just one advantage. Learn about other ways Oncor is promoting healthier bottom lines.

Lower Your Energy Bill
Lower Your Energy Bill

Freedom of choice is a powerful business advantage. In Texas, the Power to Choose program ensures businesses have a choice when it comes to their electric provider. Visit the Texas Public Utility Commission's Power to Choose website for unbiased information about providers and rates.

LEARN MORE
Energy-Saving Tips
Energy-Saving Tips

Never underestimate the power small changes can make toward balancing energy usage and costs. Oncor offers savings tips and conservation techniques that make a real difference in balancing both.

LEARN MORE
Take A Load Off Texas
Take A Load Off Texas

Oncor offers a number of incentive programs, including saving for solar energy, insulation, ENERGY STAR® appliances, LED lighting and solar power.

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POWERING AMERICA'S DEFENSES HERE IN TEXAS

The same Oncor-delivered energy that powers your home or business also helps Lockheed Martin run a number of Dallas/Fort Worth-area facilities, chiefly the company's Aeronautics headquarters at Air Force Plant 4 in Fort Worth and its Missiles and Fire Control plant in Grand Prairie.

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Building America Defence Here In Texas
TREE PRUNING
Tree Pruning

Tree branches tangled in power lines cause countless power outages. Plan before you plant. Choose the right tree for the area, and be sure it has plenty of room to grow without creeping into power lines. For questions about pruning around power lines, call your retail electric provider.

LEARN MORE
CALL BEFORE YOU DIG
Call Before You Dig

While landscaping enhances properties and creates valuable curb appeal, it can quickly become dangerous and costly if you hit a power line or other service line buried underground. Always call before you break ground.

LEARN MORE
METER TAMPERING
Meter Tampering

When individuals try to bypass an electric meter, they not only break the law, but they also risk exposure to live wires and possible injury. If you suspect meter tampering, report it to Oncor at 888.313.6862.

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Downed Power Lines
Downed Power Lines

Never approach, touch, or attempt to move a downed power line or any object in contact with a power line. Contact with power lines can cause serious injury or even death.

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Power Restoration Process
Power Restoration Process

When a sustained outage event occurs, our top priority is to restore power safely and quickly. Oncor immediately mobilizes all available crews and equipment.

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Chronic Condition, Critical Care
Chronic Condition, Critical Care

The Customer Protection Rules of the Public Utility Commission of Texas (PUCT) provide that certain customers may be eligible for designation as a Critical Care or Chronic Condition Customer.

LEARN MORE
Robust Texas Economy Rewards

A ROBUST TEXAS ECONOMY REWARDS THE BOLD

The Texas economy is thriving, and Oncor is devoted to nurturing its ongoing success. We partner with business and government organizations throughout the state to develop strong working relationships—relationships you can leverage to help your business grow. Whether you are launching a new entrepreneurial venture, relocating your company's corporate headquarters, or expanding operations, Oncor offers resources that are right in step with the pro-business climate and enviable Texas economy.

 

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Electric Vehicles
ELECTRIC VEHICLES

Adding electric cars or hybrids to your corporate fleet can deliver significant savings over gas- and diesel-powered cars. With more car manufacturers entering the market and more energy stations popping up, now could be the right time to make the change.
 

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Renewables, Solar and More
RENEWABLES, SOLAR AND MORE

Oncor works with businesses, energy developers, and their design​ated installers or contractors to ensure a safe and reliable interconnection. Learn more about the process and what you need to consider before hiring a contractor.​

LEARN MORE

For questions concerning distributed generation interconnections, call 1.866.728.3674 Mon.-Fri., 7 a.m. - 7 p.m. CT, or email dg@oncor.com​​.

FREQUENTLY ASKED QUESTIONS 

MORE FAQS

You can request service for a new construction project here. This site will guide you through the process depending on the type of new construction project you are building (residential, commercial & industrial, multi-family residential, or subdivision developer). If you still need help, contact our New Construction Management Center at 888.222.8045 or email us at c3ncmc@oncor.com.

An ESI ID, or Electric Service Identifier, is a 17-digit number found on an electric bill that is unique to a property address. The ESI ID can then be used when contacting a REP to set up an account to establish electric service.

If a property has multiple meters at one address, such as an apartment complex, each meter will have a separate ESI ID.

If you need assistance identifying your ESI ID, please contact your Retail Electric Provider (the company to which you pay your electric bill). If you do not have a REP, click here to see if your property has an ESI ID.

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