If you believe Oncor caused a loss for which you should be compensated, you may submit a claim using our online portal. Oncor makes reasonable provisions to provide steady and continuous service in its service areas, but does not guarantee uninterrupted service.

Please be aware that Oncor is not responsible for circumstances beyond its control which result in interruptions of service, including, but not limited to: weather, wildlife, fire, voltage fluctuations, partial power, or your or third-party acts resulting damage. Additionally, there may be laws, statutes, tariffs, or regulations that limit the liability of Oncor for certain types of damages. 

In extreme weather events, please check with your local government about available options for aid such as the Red Cross, FEMA and local government or non-profit-sponsored storm response resources.