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You may be adding a new addition to your family home or overseeing the multi-million-dollar construction of a Fortune 500 company's new global headquarters. Regardless of the size or scope of your new construction project, Oncor offers tools and support to deliver the electric service you need for your project.
Businesses | Manufacturers | Retail Facilities | Restaurants | Gas Stations | Oil and Gas Wells
Attention Oncor Contractors: The overhead and underground construction manuals and a "Joint Use Contacts" file are available here. Access to these files is restricted to Oncor designated contractors and requires a username and password.
It doesn't matter if your construction project is a one-man DIY or requires a crew of hundreds, take precautions to protect yourself, your work crews, and your investment by taking a few simple steps when working near power lines and electric equipment.
Tree branches tangled in power lines cause countless power outages. Plan before you plant. Choose the right tree for the area, and be sure it has plenty of room to grow without creeping into power lines.
While landscaping enhances properties and creates valuable curb appeal, it can quickly become dangerous and costly if you hit a power line or other service line buried underground. Always call before you break ground.
When individuals try to bypass an electric meter, they not only break the law, they risk exposure to live wires and possible injury. If you suspect meter tampering, report it to Oncor at 888.313.6862
There are 3 easy ways to request underground service:
1. Submit a request using the Oncor New Construction Form on Oncor.com.
2. Call the New Construction Department at 888-222-8045
Hours of Operation: Mon-Fri 7am - 7pm & Sat 8am - 12pm
3 .Click here to learn more about converting existing service to underground.
4. For multiple locations, please submit all of the information via the Builder Request Email Form and send to c3ncmc@oncor.com
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The request can be made:
If the location has or plans to have an obstruction that could be in the path of the underground, Oncor will require the customer to provide and install the raceway for the service to Oncor specifications.
3. When your location is almost complete (no more digging planned).
Please review the Electric Service Guidelines for requirements.
Oncor will take several actions to start the process of installing your underground service, including sending a crew to perform the work, targeted within 10 business days.
Weather conditions and storms can impact this timeframe and the resources needed to complete this request.
The 10 business day timeframe also assumes that the site is ready for underground, the meter location is marked/addressed, and the pathway is free of obstruction. Any issues with site readiness will likely result in the order being canceled and require the process to start all over again.
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