Report power outage
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The Oncor electric network delivers electricity from power plants to users through transmission and distribution power lines. Our electric transmission system connects power plants to substations through high-voltage transmission lines. The electric distribution network also delivers electricity from substations to homes and businesses through lower-voltage lines that include overhead wires and underground cables.
When a sustained outage event occurs, our top priority is to restore power safely and quickly. Oncor immediately mobilizes all available crews and equipment and will ask for assistance from other utilities in our Mutual Assistance Program, if necessary.
Oncor follows a systematic process to evaluate and restore power. Our restoration philosophy – to safely and quickly restore power to the greatest number of customers – along with improved technology helps us determine where to go and what to repair first.
Here's how the restoration prioritization process typically works: