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ONCOR FAQS

FAQ TOPICS

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GENERAL QUESTIONS

9 questions

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OUTAGES

9 questions

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TREE PRUNING

22 questions

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BILLING AND RATES

2 questions

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CLAIMS

4 questions

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EMERGENCY RESPONSE

12 questions

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METER

13 questions

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NEW CONSTRUCTION CUSTOMER PORTAL

11 questions

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NEW CONSTRUCTION/UNDERGROUND SERVICE

18 questions

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NOTIFICATION ALERTS

4 questions

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OUTAGES MAP

3 questions

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RENEWABLES, SOLAR & MORE

42 questions

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STREET LIGHTS

8 questions

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START STOP SERVICE

5 questions

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MOVING INTO A NEW PLACE

If you are moving into a location that already has electrical service or a meter installed,

Click Here
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NEW BUILD

For electrical installation at a new location that does not have electrical service,

Click here
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CONSTRUCTION CHANGES - EXISTING LOCATION

For electrical changes at a location that already has electrical service,

Click here