HELP
OUTAGES AND WEATHER
Report Outage Check Status View Outage Map
OUTAGES Report Outage Check Status View Outage Map
 

FOR HOME

POWERING YOUR NEIGHBORHOOD

More than 13 million Texas residents receive energy from Oncor through their chosen retail electric provider. But we don't just serve Texas; we live here too. Your neighborhoods are our neighborhoods. That's why we're honored to deliver safe, reliable, clean energy using innovative technologies and programs while also providing exceptional customer service.  Use this site to find energy-saving tips to manage your electric bill, get help with your energy service, and access information about our education and safety programs.

Service Assistance

Electric Service Changes

 

Stop, reconnect, or transfer service

If you currently have electric service, please contact your retail electric provider at the number on your electric bill to stop, reconnect, or transfer your service.​

Start New Electric Service

 

Texa​​s residents have a choice when it comes to an electric provider. If you do not currently have electric service and want to start service, visit the Texas Public Utility Commission’s Power to Choose website for unbiased information about available providers and electricity rates in your area to help you select the best plan for you.​

 

​GO TO POWERTOCHOOSE.ORG​​

New Construction

 

Need elec​tric ser​​vice for a new construction project?

 

SUBM​IT A REQUEST ​​​​​​​​​​​​​

 

LEARN MORE

Existing Project Status

 

Need to check on the status of an existing project?​

 

GET AN UPDATE​​​​

 

Check Meter Usage

 

Smart Meter Texas is a site that stores energy data recorded by smart meters for each day, month, and 15-minute interval. It is endorsed by The Public Utility Commission of Texas and is a collaborative effort with all Texas utilities. To access current usage information, visit smartmetertexas.com.

 

​​GO ​TO S​MART METER TEXAS ​​

 

Disconnect or Reconnect a Meter Temporarily

 

Please call Oncor at 888.313.6862. Unauthorized disconnection of an Oncor meter can result in fees and additional charges for tampering.​​

What Is My ESI ID

 

Your electric service identification number—commonly known as your ESI ID—is a unique 17-digit number used to identify the electric service delivery to your home. You can find your ESI ID number on your electric bill or look up your address to​ find out your ESI ID.

 

​FIND MY ESI ID​​​

​​

Renewables, Solar & More

 

​​Oncor works with businesses, energy developers, and their design​ated installers or contractors to ensure a safe and reliable interconnection. Learn more about the process and what you need to consider before hiring a contractor.​

 

​LEAR​​​​N MORE​​​

 

For questions concerning distributed generation interconnections, call 1.866.728.3674 Mon.-Fri., 7 a.m. - 7 p.m. CT or email dg@oncor.com​​

Chronic Condition, Critical Care, Critical Load

 

The Customer Protection Rules of the Public Utility Commission of Texas (PUCT) provide that certain customers may be eligible for designation as Critical Care or Chronic Condition Customer (Residential) or a Critical Load Public Safety or Critical Load Industrial Customer (Non-Residential). 

 

LEARN MORE

Report Power Outage

 

Identify the Oncor account where the outage is occurring.

 

REPORT POWER OUTAGE

View Outage Map

 

Customers Affected - Outage Status

 

VIEW OUTAGE MAP

Sign Up For My Oncor Alerts

 

To receive outage related email, text, and/or voice messages, please create or update your notification contacts below. Do you have more questions? Click here to read our FAQs. 

 

SIGN UP

5 apps to help save money

SUMMER ENERGY EFFICIENCY TIPS

By making small changes to improve energy efficiency in homes and businesses, Texans can save money on electric bills and reduce energy usage during high demand seasons.

SAVING FEELS GOOD

Oncor offers a number of incentive programs, including savings for solar energy, insulation, ENERGY STAR® appliances, LED lighting and solar power.

Lower Your Energy Bill

The Power to Choose program ensures Texas residents have a choice when it comes to an electric provider. Visit the Texas Public Utility Commission’s Power to Choose website for unbiased information about available providers and electricity rates in your area.

Energy Saving Tips

Making small changes in the way you use electricity can help you save energy, and money. We offer simple tips that can cut your energy bill while improving energy efficiency.

Centeralign-Images

Take A Load Off Texas

Oncor offers a number of incentive programs, including saving for solar energy, insulation, ENERGY STAR® appliances, LED lighting and solar power.

ELECTRIC VEHICLES

With more electric cars and hybrids on the road, more charging stations are popping up to power them. While electric vehicles are environmentally friendly and cost less to operate than gas-powered cars, there are other factors to consider. Get a 360-degree view to see if one is right for you.

  • Common types of electric cars 
  • Operating savings calculator 
  • Charging stations availability
  • Rebates and tax benefits
With more electric cars and hybrids on the road, more charging station are popping up to energize them.
Oncor turns safety lessons about power lines into a fun experience kids won�t forget during the Super Safe Kids roadshows.

LEADING THE CHARGE FOR SAFETY

Super Safe Kids reflects Oncor’s passionate mission to share life-saving information about electrical safety.

With so many moms and dads in the Oncor family, it’s no surprise that their care and concern sparked a program that is filling a void in safety education. Designed with valuable community input and promoted in partnership with PBS Kids, Super Safe Kids features an experiential road show and interactive digital experience that comes alive with animated characters and fun, catchy songs. Best of all, it takes our life-saving message about electrical safety straight to students in elementary school classroom across Texas.

SAFETY STARTS WITH INFORMATION

Count on Oncor for knowledgeable advice and resources to help protect you and your family from injury and your property from damage. 

Oncor New Construction Tree Pruning

TREE PRUNING

Tree branches tangled in power lines cause countless power outages. Plan before you plant. Choose the right tree for the area, and be sure it has plenty of room to grow without creeping into power lines.

CALL BEFORE YOU DIG

While landscaping enhances properties and creates valuable curb appeal, it can quickly become dangerous and costly if you hit a power line or other service line buried underground. Always call before you break ground.

METER TAMPERING

When individuals try to bypass an electric meter, they not only break the law, they risk exposure to live wires and possible injury. If you suspect meter tampering, report it to Oncor at 888.313.6862

Down Power Lines

Never approach, touch, or attempt to move a downed power line or any object in contact with a power line. Contact with power lines can cause serious injury or even death.

Restore power icon

Power Restoration Process

When a sustained outage event occurs, our top priority is to restore power safely and quickly. Oncor immediately mobilizes all available crews and equipment.

Chronic Conditions and Critical Care

The Customer Protection Rules of the Public Utility Commission of Texas (PUCT) provide that certain customers may be eligible for designation as Critical Care or Chronic Condition Customer.

WEATHER TEXAS STORMS WITH SMART PREPARATION

Dramatic weather can develop quickly in Texas. Extreme heat, severe thunderstorms, tornadoes, floods, and winter storms can take a toll on energy infrastructure and delivery systems. Don't be caught off guard. Use our helpful emergency checklists to prepare now.

Oncor employee performing safety demonstration

FREQUENTLY ASKED QUESTIONS

Since Texas is a deregulated market, you get to choose or switch your Retail Electric Provider (REP) based on rates, plans and customer benefits that work for you. Visit the Power to Choose website at powertochoose.org to compare offers and select the electric plan that fits your needs.

You can easily report a streetlight outage online by visiting oncorstreetlight.com. You can also call us at 888.313.4747 or send an email to contactcenter@oncor.com.

If you are emailing us, please provide basic contact information in case we need additional information or clarification so that we can locate and repair the light quickly.

Yes, once you’ve reported an outage to Oncor, you can receive updates on the estimated time of restoration via text, email, or voice alert if you have signed up for My Oncor Alerts. You can also check your outage status online on our outage map.

FOLLOW ONCOR
DOWNLOAD

 

 

© 2019-2025 ONCOR ELECTRIC DELIVERY COMPANY LLC. ALL RIGHTS RESERVED.