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WILLIAMSON COUNTY SERVICE IMPROVEMENTS

MEETING GROWTH NEEDS AND IMPROVING RELIABILITY IN WILLIAMSON COUNTY

While Williamson County and surrounding communities continue to experience rapid growth, Oncor remains fully committed to meeting their needs and providing safe, affordable and reliable service. Multiple projects have been recently completed or are currently underway to help support continued growth and customer satisfaction.

Current Infrastructure and Equipment Upgrades

 

Oncor is launching a major two-year project to improve infrastructure and long-term reliability in the areas that are serviced by the Jarrell East substation in Williamson County. 

 

Some of the communities that will also benefit from these enhancements include:

  • Jarrell
  • Florence
  • Andice
  • Briggs
  • Round Rock

More information on ongoing work and future updates will be available on this webpage for Williamson County area customers and representatives. 

CET pages images - Upgrades

Information on Recent Power Outages

 

We recognize power interruptions for any reason can lead to frustration and difficulties for customers, and we strive to restore all outages as quickly and safely as possible. The recent outages in the Williamson County area have primarily been due to:

 

  • An active spring storm season, which led to higher weather-related outage events across Oncor’s service area in May and June of 2024

 

Other notable outage causes have been vehicle accidents, construction not associated with Oncor projects, and additional severe weather.

 

 

 

Williamson County - Improvement work

Upcoming Planned Service Interruptions

 

There will be continued work in the Williamson County area for the next two years as Oncor teams upgrade our electrical equipment. Additional planned service interruptions may be necessary for workers to perform their tasks safely. If so, we will work with area leaders to ensure impacted customers are notified prior to these planned outages.

 

While these upgrades are primarily performed while power lines are energized, please be advised that unplanned outages may be possible as work is being performed. This is due to the use of highly sensitive protective devices that are set to de-energize the lines should they detect a potential electrical contact or risk to workers. Should this occur, personnel will work to restore power as quickly and safely as possible. Oncor will make every effort to minimize this potential outage risk

 

We appreciate our customers patience and understanding as we work to improve our service in their area.

 

 

Contact Information

Customers are encouraged to report outages they may experience during this time, as not all outages may be related to these service improvements.

 

If you are experiencing a current power outage, please report it by visiting Oncor.com, using the MyOncor app, texting “OUT" to 66267 or by calling 888.313.4747.

 

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