Safeguarding Oncor's Power Infrastructure

Oncor regularly conducts proactive assessments of our infrastructure to continue providing safe, reliable electricity. This critical work includes multiple forms of inspections, such as the use of drones to capture aerial images of power lines and electrical equipment, as well as in-person evaluations of our utility poles.

Customers enrolled in MyOncor Alerts can receive notifications about nearby inspection activity. To sign up for MyOncor Alerts, text REG to 66267 or call 888.313.4747.

Drone Inspections

One of the ways Oncor inspects our power lines and electric equipment is through the use of drones. Typically, we fly drones 6-10 feet above our utility poles. The sole purpose of these flights is to photograph our equipment from an aerial view for maintenance and reliability purposes.
Customers enrolled in MyOncor Alerts will receive notifications about upcoming drone work in their area via text message, email, and/or automated voice call. We understand drones can be a source of noise and potential disturbance, and we work to complete inspections as quickly and safely as possible to minimize potential impacts to customers.

Pole Protection

Oncor works year-round to ensure our utility poles can continue safely supporting the equipment that helps deliver electricity to our customers.
This includes applying a non-toxic protective coating that helps reduce damage from natural wear, outdoor exposure and insects. These types of protective treatments are standard throughout our industry.

Ground Inspections

Oncor personnel also conduct on-the-ground maintenance and reliability inspections of our utility poles and other equipment. Our highly trained team members check our equipment’s age and condition, which may include digging around the structure. Poles and wires applicable for future replacement or repair will be marked by team members accordingly.

Please do not interfere with crews or equipment. These inspections are an important part of maintaining safe, efficient electric service.

If you have any concerns or questions about the activity, contact ONCOR directly at 888-313-6862.

Thank you for your patience and understanding as these critical assessments are completed.

FREQUENTLY ASKED QUESTIONS

We understand drones can be a source of noise and potential disturbance. The drones will be solely focused on Oncor utility equipment and we will work to complete these inspections as quickly as possible to lessen the impact on our local customers.

Photos are being taken of Oncor electric equipment from above the top and the sides of the utility poles, which will solely be used to inform Oncor of equipment maintenance and reliability needs so we can continue to deliver safe and reliable power. Images will not be shared with third parties other than Oncor service providers for the specific use of providing contracted services related to Oncor’s delivery of electricity.

The drones are operated in accordance with law and follow all safety standards set forth by Federal Aviation Administration (FAA), state, and local regulations.

The drone will fly 6 - 10 feet above the utility poles. Each flight may take up to an hour.

No, the drone has a built-in camera system used to photograph the utility poles.

Text REG to 66267 or call 888.313.4747.

Call 888.313.6862.

Safeguarding Oncor's Power Infrastructure