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Whether you are moving into a new place, building a new home or business, or need to make other electrical changes, Oncor can guide you through these different processes. Learn more below.
If you are moving into a location that already has electrical service or a meter installed,
For electrical installation at a new location that does not have electrical service,
For electrical changes at a location that already has electrical service,
What are you changing?
Are you trying to change electric providers and/or moving and needing electric service set up?
More than 13 million Texas residents receive energy from Oncor through their chosen retail electric provider. But we don't just serve Texas; we live here too. Your neighborhoods are our neighborhoods. That's why we're honored to deliver safe, reliable, clean energy using innovative technologies and programs while also providing exceptional customer service. Use this site to find energy-saving tips to manage your electric bill, get help with your energy service, and access information about our education and safety programs.
Smart Meter Texas is a site that stores energy data recorded by smart meters for each day, month, and 15-minute interval. It is endorsed by The Public Utility Commission of Texas and is a collaborative effort with all Texas utilities. To access current usage information, visit smartmetertexas.com.
Please call Oncor at 888.313.6862. Unauthorized disconnection of an Oncor meter can result in fees and additional charges for tampering.
Your electric service identification number—commonly known as your ESI ID—is a unique 17-digit number used to identify the electric service delivery to your home. You can find your ESI ID number on your electric bill or look up your address to find out your ESI ID.
The Customer Protection Rules of the Public Utility Commission of Texas (PUCT) provide that certain customers may be eligible for designation as Critical Care or Chronic Condition Customer.
Oncor offers a number of incentive programs, including savings for solar energy, insulation, ENERGY STAR® appliances, LED lighting and solar power.
The Power to Choose program ensures Texas residents have a choice when it comes to an electric provider. Visit the Texas Public Utility Commission’s Power to Choose website for unbiased information about available providers and electricity rates in your area.
Making small changes in the way you use electricity can help you save energy and money. We offer simple tips that can cut your energy bill while improving energy efficiency.
Oncor offers a number of incentive programs, including saving for solar energy, insulation, ENERGY STAR® appliances, LED lighting and solar power.
Count on Oncor for knowledgeable advice and resources to help protect you and your family from injury and your property from damage.
Tree branches tangled in power lines cause countless power outages. Plan before you plant. Choose the right tree for the area, and be sure it has plenty of room to grow without creeping into power lines.
While landscaping enhances properties and creates valuable curb appeal, it can quickly become dangerous and costly if you hit a power line or other service line buried underground. Always call before you break ground.
When individuals try to bypass an electric meter, they not only break the law, they risk exposure to live wires and possible injury. If you suspect meter tampering, report it to Oncor at 888.313.6862.
Never approach, touch, or attempt to move a downed power line or any object in contact with a power line. Contact with power lines can cause serious injury or even death.
When a sustained outage event occurs, our top priority is to restore power safely and quickly. Oncor immediately mobilizes all available crews and equipment.
The Customer Protection Rules of the Public Utility Commission of Texas (PUCT) provide that certain customers may be eligible for designation as Critical Care or Chronic Condition Customer.
With more electric cars and hybrids on the road, more charging stations are popping up to power them. While electric vehicles are environmentally friendly and cost less to operate than gas-powered cars, there are other factors to consider. Get a 360-degree view to see if one is right for you.
Oncor works with businesses, energy developers, and their designated installers or contractors to ensure a safe and reliable interconnection. Learn more about the process and what you need to consider before hiring a contractor.
For questions concerning distributed generation interconnections, call 1.866.728.3674 Mon.-Fri., 7 a.m. - 7 p.m. CT, or email dg@oncor.com.
You can easily report a streetlight outage online by visiting oncorstreetlight.com. You can also call us at 888.313.4747 or send an email to contactcenter@oncor.com.
If you are emailing us, please provide basic contact information in case we need additional information or clarification so that we can locate and repair the light quickly.
Yes, once you’ve reported an outage to Oncor, you can receive updates on the estimated time of restoration via text, email, or voice alert if you have signed up for MyOncor Alerts. You can also check your outage status online on our outage map.
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