Corporate Office, Dallas
For corporate matters only
214.486.2000
(Monday-Friday, 8 a.m.-5 p.m. Central Time)
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GET IN TOUCH WITH ONCOR
As the largest energy provider in Texas serving more than 13 million customers, we take our commitment to you seriously. Count on Oncor for friendly, responsive customer service.
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Chat with Oncor’s digital assistant 24/7 by clicking on the text bubble icon on the right bottom corner of your screen.
General Inquiries/Service Requests
(Monday-Friday, 7 a.m.-7 p.m. Central Time)
REQUEST NEW SERVICE
Whether you are moving into a new place, building a new home or business, or need to make other electrical changes, Oncor can guide you through these different processes. Learn more below.
MOVING INTO A NEW PLACE
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If you are moving into a location that already has electrical service or a meter installed,
NEW BUILD
Click here
For electrical installation at a new location that does not have electrical service,
CONSTRUCTION CHANGES - EXISTING LOCATION
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For electrical changes at a location that already has electrical service,
Changes to a Location with Existing Electrical Service
What are you changing?
Changes to Location with Existing Electrical Service
Are you trying to change electric providers and/or moving and needing electric service set up?
SAFETY
TREE PRUNING
LEARN MORE
Tree branches tangled in power lines cause countless power outages. Plan before you plant. Choose the right tree for the area, and be sure it has plenty of room to grow without creeping into power lines. For questions about pruning around power lines, call your retail electric provider.
CALL BEFORE YOU DIG
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Digging any hole 16 inches or deeper can quickly become dangerous and costly if you hit a power line or other service line buried underground. Always call before you break ground.
DANGERS OF METER TAMPERING
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When individuals try to bypass an electric meter, they not only break the law; they risk exposure to live wires and possible injury. If you suspect meter tampering, report it to Oncor at 888.313.6862.
OTHER INQUIRIES
Billing
For billing, credit, or information about disconnection due to lack of payment, contact your retail electric provider.
Consumption and Usage
For consumption or usage inquiries, contact Oncor Service Request
888.313.6862
To provide usage history to a third party, please submit a Letter of Authorization form.
Media Inquiries
For media outlets and journalists
877.426.1616
(Available 24 hours a day/7 days a week)
Careers
Want to be part of our team? Oncor offers a variety of job opportunities with great pay and benefits. We’re changing the way utilities work, focusing on innovation, asset ownership, operations, and management within the energy industry.
For questions, email recruiting@oncor.com.
Economic Development
We’d love to talk to you about business and community development opportunities within Oncor’s expansive Texas service area.
REP Relations
The Oncor team includes Retail Electric Provider (REP) relations managers who serve as the primary contacts for communications with retail providers.
Solar and Renewables
Oncor is committed to alternative energy sources, including solar power and energy generated from renewable sources.
Transmission
Sufficient transmission capacity is essential for reliable electric service. The Electric Reliability Council of Texas (ERCOT) and Oncor work together to regularly review transmission capacity to ensure the economic delivery of service.
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