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Moving Into A New Place

MOVING INTO A NEW PLACE

If you are moving into a location that already has electrical service or a meter installed,

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NEW BUILD

For electrical installation at a new location that does not have electrical service,

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Construction Changes - Existing Location

CONSTRUCTION CHANGES - EXISTING LOCATION

For electrical changes at a location that already has electrical service,

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HAVE ANY QUESTIONS?

Is the outage map in real-time?

Outage information is sent from Oncor to the online outage map every 10 minutes. During times of high traffic on the site, the map may take more time to refresh.

Check Outage Status

Why does Oncor have to prune trees and manage vegetation near power lines?

Oncor follows generally accepted industry guidelines and best practices to have minimal impact on the health of trees pruned. Our vegetation management experts include certified arborists who work diligently so our customers can receive the safe and reliable electric service they expect, which vegetation and trees can adversely affect.

How do I report a power outage?

You can report a power outage or check the status of a previously reported power outage via our online reporting tool. You can also call us at 888.313.4747. If you have signed up for MyOncor Alerts, text OUT to 66267 (ONCOR).

To register for MyOncor Alerts, text REG to 66267. You will receive proactive power outage notifications and status updates all from your phone. (You can also select your contact preferences – email, text or voice alert). Learn more about MyOncor Alerts here.

Report Power Outage

Check Outage Status

Does Oncor automatically know when my power is out?

Yes, if our systems detect it. A good way to ensure that your outage is reported and to stay informed is to enroll in the MyOncor Alerts program. You can also call us at 888.313.4747.

Who do I call to choose a new electric provider?

Since Texas is a deregulated market, you get to choose or switch your Retail Electric Provider (REP) based on rates, plans and customer benefits that work for you. Visit the Power to Choose website at powertochoose.org to compare offers and select the electric plan that fits your needs.

How often will you come prune my trees?

In order to provide safe and reliable electric service to the communities we serve, we perform vegetation management throughout our service area. In most areas, we are focused on vegetation that has a matured height that is less than 10 feet away from our lines and that could cause a potential issue in service reliability. In most areas, vegetation is pruned on a rotating schedule to ensure performance across the service area. On transmission lines, Oncor may remove all trees from the Right of Way (ROW) to ensure that the clearances required by Electric Reliability Standard FAC-003-4 are maintained.

When the Storm is Gone, What’s Next?

WHEN THE STORM IS GONE, WHAT'S NEXT?

Nothing is more critical than knowing how to prepare for a storm and, if you lose power, ensuring that your family and…

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After The Storm: Oncor’s Power Restoration Process

AFTER THE STORM: ONCOR'S POWER RESTORATION PROCESS

When a sustained outage event occurs, our top priority is to restore power safely and quickly. Oncor immediately mobilizes

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Stay Safe Using Portable Generators

STAY SAFE USING PORTABLE GENERATORS

Emergency equipment like portable generators are a helpful tool to have ready in case of an emergency event or power outage.

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TREE PRUNING

Tree branches tangled in power lines cause countless power outages. Plan before you plant. Choose the right tree for the area and be sure it has plenty of room to grow without creeping into power lines.

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ENERGY EFFICIENCY

ENERGY EFFICIENCY

Conserving energy makes Texas stronger. It’s also a great way to manage your electric bill. From turning off lights to keeping air filters clean, these smart tips can really help.

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SELF-HEALING POWER GRID

SELF-HEALING POWER GRID

Building a 21st century electric grid isn't a job; it's our passion. Smart metering, predictive analytics, drone technology, state-of-the-art automation—we leverage them all to create self-healing grid technology that can outsmart potential power overloads and outages before they happen, providing Texans with the power to live well.

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