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Most Searched Questions
Is the Outage Map in real-time? Does Oncor automatically know when my power is out? How do I report power outage?
Quick Links
Report Power Outage
View Outage Map
Download MyOncor Mobile App
Contact Oncor

To Report Outage via text : Text “OUT” to 66267

To Receive MyOncor Alerts : Text “REG” to 66267

Help
Wire Information
ESPAÑOL
click here to see search results
click here to see search results
Search Oncor

Type your question or choose from the quick topics to view generative AI results from Search Oncor.

Most Searched Questions
Is the Outage Map in real-time? Does Oncor automatically know when my power is out? How do I report power outage?
Quick Links
Report Power Outage
View Outage Map
Download MyOncor Mobile App
Contact Oncor

To Report Outage via text : Text “OUT” to 66267

To Receive MyOncor Alerts : Text “REG” to 66267

Help
OUTAGES AND WEATHER
ESPAÑOL
STORM CENTER Banner Image

STORM CENTER

LATEST UPDATE

Oncor is continuing to respond to power outages after a second round of winter precipitation moved through our service area. More than 10,000 Oncor and contractor damage evaluators, lineworkers, tree trimming crew members and other restoration personnel are assisting response efforts. These teams are trained to work safely and efficiently in freezing conditions and will continue responding to outages in 16-hour, rotating shifts, so long as weather conditions allow. The highest impact areas for ice and power outages continue to be our southeast region areas around Cherokee, Angelina and Nacogdoches counties, and our northeast region near Red River County. Customers are encouraged not to travel unless necessary to help keep roadways clear as restoration personnel and other first responders are navigating hazardous road conditions.

Read more about Oncor’s restoration efforts here.

View photos of winter storm damage and Oncor’s restoration efforts here.

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POWER LINE SAFETY

Any power line on the ground, fence, car or another object could still be energized and therefore extremely dangerous. Stay clear of debris, nearby water or damaged electrical equipment. If you see a downed line, keep away, keep others and pets away and call 911 immediately.

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GENERATOR SAFETY

Portable generators can be a helpful tool to have ready in case of an emergency event or power outage. However, they can be hazardous if not used correctly. Know how to use your generators safely and correctly, and what potential hazards to avoid.

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VEGETATION MANAGEMENT SAFETY

Per Texas state law, only line clearance certified personnel who are approved by Oncor are authorized to work (themselves or their equipment) within 6 feet of high-voltage lines. OSHA requirements state that non-certified personnel should stay a minimum of 10 feet away from high-voltage lines.

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Oncor Investor Relations

IMPACTS OF ICE & FREEZING TEMPERATURES

Ice accumulation and cold temperatures pose the greatest risk to electric service. Ice, and heavy, wet snow, can significantly increase the weight on trees and power lines, creating hazardous conditions and raising the likelihood of outages as limbs sag or break. Additionally, as temperatures fluctuate, accumulated ice and snow may melt and refreeze, causing tree limbs to sag downwards, spring back upwards, or even fall unpredictably. This cycle of thawing and freezing can result in new or repeat outages.

 

As the majority of Oncor’s service area has been below-freezing for an extended amount of time, there may be instances where the combination of severe cold and increased use causes enough stress to damage electrical equipment, resulting in additional outages. While Oncor takes extensive measures to prepare for winter weather and ensure the reliability of our equipment, not all issues provide us with an advance warning, despite thorough maintenance and monitoring efforts. Oncor made extensive preparations to stage extra equipment across our service territory and we will be prepared to distribute equipment to restoration teams as needs arise.

Oncor Investor Relations

ROAD CONDITIONS AND TRAVEL

Hazardous road conditions may impact travel times for Oncor personnel as they safely navigate to outage locations. Restoration teams have already responded to multiple public vehicle accidents that have damaged Oncor equipment and contributed to power outages. Customers are urged to continue to avoid unnecessary travel.

 

If you cannot avoid travel, please take extra precautions and be mindful of driving near larger utility vehicles. Texas’ “Move Over or Slow Down” law requires drivers to move over a lane or reduce their speed to 20 mph below the posted speed limit when approaching utility vehicles stopped with flashing lights activated on the roadside.

RESTORING POWER TO OUR CUSTOMERS

Damage Evalution
DAMAGE EVALUATION

Restoring electricity to customers after severe storms includes a critical early step: evaluating the damage. While some restoration is able to be completed by remotely or manually rerouting power through undamaged facilities, Oncor’s damage evaluators are deployed as soon as safely possible to gather detailed information on damage locations and the severity of impacts to our poles, wires, transformers and other equipment.

 

The information gathered by damage evaluators is used to most efficiently determine what specialized restoration teams, materials and resources are needed to make repairs and restore power, and to more accurately estimate how long that process may take. The length of time needed to complete the damage evaluation process is heavily dependent on the severity of the storm.

 

Oncor damage evaluators are highly trained electrical engineers and distribution system designers with a thorough understanding of our grid system. Along with restoration personnel, they are pre-positioned ahead of severe weather and closely monitor storm conditions so they can begin work as soon as weather conditions allow, and they perform this work as quickly and safely as possible.

 

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LEARN HOW ONCOR RESTORES POWER

Oncor follows a systematic process to evaluate and restore power. Our restoration philosophy—to safely and quickly restore power to the greatest number of customers—along with improved technology helps us determine where to go and what to repair first.

 

We start our work by identifying the circuit-related issues causing the outages in our system. Damage evaluators are also deployed to identify the location and scope of damages. As repairs begin, here's how the restoration prioritization process typically works:

  • Transmission line power outages affect thousands of customers since these high-voltage lines deliver electricity to entire neighborhoods and businesses. Because the loss of a transmission line affects so many, this type of restoration often has the highest priority.
  • Critical facilities, such as hospitals, fire stations, water and sewer plants, are also top priority since these facilities impact lives and first responders.
  • Our next priority would be outages on the distribution system that deliver power to homes and businesses affecting several hundred consumers.
  • Power outages at single residences or businesses would follow all of the above in priority.

 

Though Oncor may designate certain equipment at a higher priority level in our restoration strategy, repairs outside of that scope are happening simultaneously. Smaller areas may see power return at the same time or earlier than larger ones.

 

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Repairing Customer Electric Equipment

REPAIRING CUSTOMER ELECTRIC EQUIPMENT

After a severe storm, there could be damage to your home's electric equipment. In some cases, the meter base to your home or business may have been damaged or pulled off. If so, you will need to contact an electrician to make the necessary repairs before we can restore power. If you do not have power, please safely review the customer equipment identified here to determine if those repairs may be necessary. Power cannot be restored until this is completed.

 

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How Does Oncor Restore Power?

We prioritize restoring critical services, then focus on the repairs that will restore the largest number of customers at once.

After severe storms, multiple crews are often necessary for repairing Oncor equipment and restoring power, including vegetation management and construction personnel.

Why is my neighbor's power back on, but not mine?

Your neighbor's home may be on a different set of lines or circuits.

A storm may have also damaged your home's equipment that must be repaired by a private electrician before power can be restored.

An Oncor truck was on my street. It left, but my power is still out?

If our electric infrastructure has been heavily damaged, multiple teams may need to work in stages to restore power safely.

For example, damage assessors may be evaluating an area, or vegetation management crews may need to clear debris so restoration teams can access and repair damaged equipment.

Restoration efforts have been hindered by two main factors. First, hazardous road conditions that greatly slow the time it takes for Oncor trucks and personnel to reach areas of repair, and pick up and deliver equipment to work sites. While temperatures finally rise above freezing, partially melting and refreezing ice may exacerbate these travel challenges. Second, we continue to identify damaged equipment as a result of transformers having to quickly power back up massive amounts of energy after the controlled outages concluded. This damage is somewhat comparable to blowing a fuse when you plug too many devices into one outlet in your home. While this damage may temporarily prevent the equipment from powering up every connected customer in the area, personnel will aim to restore as many as possible to provide relief before replacement equipment can be installed. In some instances, personnel may leave the area to work on other nearby repairs while replacement equipment or additional workers are in route. This does not mean that Oncor has closed the outage or that we will not prioritize its full restoration.

Yes, once you’ve reported an outage to Oncor, you can receive updates on the estimated time of restoration via text, email, or voice alert if you have signed up for MyOncor Alerts. You can also check your outage status online on our outage map.

You can report a power outage or check the status of a previously reported power outage via our online reporting tool. You can also call us at 888.313.4747. If you have signed up for MyOncor Alerts, text OUT to 66267 (ONCOR).

To register for MyOncor Alerts, text REG to 66267. You will receive proactive power outage notifications and status updates all from your phone. (You can also select your contact preferences – email, text or voice alert). Learn more about MyOncor Alerts here.

 Report Power Outage

Check Outage Status

Yes, if our systems detect it. A good way to ensure that your outage is reported and to stay informed is to enroll in the MyOncor Alerts program. You can also call us at 888.313.4747.

Leave the area immediately and call 911. The 911 operator will contact Oncor directly. Never approach, touch, or attempt to move a downed power line or any object in contact with a power line. Contact with power lines can cause serious injury or even death. Keep children and pets away too.

Your neighbor’s home may be on a different set of lines or circuit. While repairs may have been completed to equipment in one area, additional damage may also have occurred down the line that powers your home. Oncor personnel specifically check for these types of outage events throughout the storm restoration process, but customer outage reporting can help identify areas where there is additional damage.

A storm may have also damaged your home’s equipment that must be repaired by a private electrician before power can be restored.

Please first check the circuit breaker at the property. If power is still not restored after checking the breaker, either text “OUT” again to 66267 or call us at 888.313.4747 to re-report the outage. Additional damage may exist at your location that Oncor was not previously aware of when making the original repairs.

We strive to provide our customers the most accurate estimated restoration times available. However, a restoration time may not be available or may change as we identify what repairs are required and, in some cases, what specialized crews and/or equipment is necessary to make the necessary repairs.

Oncor can perform a temporary hazardous disconnect so the situation can be resolved and power can be restored. This will ensure your home can safely receive power without endangering people or property. It requires a few steps:

  • Step 1: Call our emergency outage line at 888-313-4747 to report the damage.
  • Step 2: After Oncor has completed the hazardous disconnection of service, select an electrician and, if needed, have repairs performed on your equipment (i.e. meter base, weatherhead, etc ). 
  • Step 3: Determine if a city inspection is required. If an inspection is required, submit the request to the city. Upon completion, the city will send Oncor confirmation that the inspection has passed. Click here to learn more about city inspection requirements. 
  • Step 4: Call Oncor at 888.313.6862 to request a reconnect after a storm hazardous disconnect.

The Electric Reliability Council of Texas (ERCOT) is the governing body that oversees the Texas electric grid. Visit www.ercot.com to view dashboards that show current Texas power grid conditions and other important information. You can also visit www.ercot.com/txans to sign up for email notifications about grid conditions, emergency alerts and more.

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