You can report a power outage or check the status of a previously reported power outage via our online reporting tool. You can also call us at 888.313.4747. If you have signed up for My Oncor Alerts, text OUT to 66267 (ONCOR).

To register for My Oncor Alerts, text REG to 66267. You will receive proactive power outage notifications and status updates all from your phone. (You can also select your contact preferences – email, text or voice alert). Learn more about My Oncor Alerts here.

Report Power Outage

Check Outage Status

Yes, if our systems detect it. A good way to ensure that your outage is reported and to stay informed is to enroll in the My Oncor Alerts program. You can also call us at 888.313.4747.

Leave the area immediately and call 911. The 911 operator will contact Oncor directly. Never approach, touch, or attempt to move a downed power line or any object in contact with a power line. Contact with power lines can cause serious injury or even death. Keep children and pets away too.

Your neighbor’s home may be on a different set of lines or circuit. While repairs may have been completed to equipment in one area, additional damage may also have occurred down the line that powers your home. Oncor personnel specifically check for these types of outage events throughout the storm restoration process, but customer outage reporting can help identify areas where there is additional damage.

A storm may have also damaged your home’s equipment that must be repaired by a private electrician before power can be restored.

Please first check the circuit breaker at the property. If power is still not restored after checking the breaker, either text “OUT” again to 66267 or call us at 888.313.4747 to re-report the outage. Additional damage may exist at your location that Oncor was not previously aware of when making the original repairs

We strive to provide our customers the most accurate estimated restoration times available. However, a restoration time may not be available or may change as we identify what repairs are required and in some cases, what specialized crews and/or equipment is necessary to make the necessary repairs.

We strive to provide our customers with the most accurate estimated restoration times available, however, estimates can change as we identify additional repairs that are required, and/or when we need to assign specialized resources and/or equipment to restore power. This can occur when there are more damages discovered during restoration efforts, or additional damage may be found at another location that is impacting the ability to restore power.

Some severe storms, such as straight-line windstorms, can impact large regions of our service area, which increases challenges in restoring power. Oncor employees and contractors are immediately assigned to start damage assessment and restoration efforts once weather conditions are safe. Before our line workers can make repairs to restore power, damage evaluators must assess areas of high impact and check the condition of poles, wires, transformers and more to ensure the right teams and equipment will be assigned to each outage location. This work also helps more accurately determine an estimated time of restoration.

Other challenges can delay restoration, such as road conditions, flooding, vegetation debris that must be cleared before electrical equipment can be repaired, and bringing in supplies or equipment from other locations. Multiple specialized teams may also be needed to restore power for one specific area: de-energize the area for safety, clear-away vegetation and debris, install the new pole and replace the equipment, and finally power re-energization. These repairs usually happen in a specific order and require specialized equipment.