Reported– If your event status says “Reported,” this means that Oncor is aware of the outage and has begun the restoration process, which may include identifying the right employees or contractors to assign to the outage or attempting to restore power remotely, such as rerouting power through unimpacted lines.

Investigating – If your event status says “Investigating,” this means that an Oncor employee(s) or contractor(s) has been assigned and may be enroute or on site investigating the issue. If this initial responder(s) determines additional assistance is required to restore power, they can begin the process of identifying which specialized group, such as a vegetation management or construction team, and resources will need to respond. 

Repairing – If your event status says “Repairing,” the necessary repairs have been identified and Oncor employees or contractors are being assigned to fix the issue(s), or are in the process of fixing the issue(s), in order to restore power. Multiple field personnel may be necessary to complete some repairs. To receive additional status updates on the repair process, register for My Oncor Alerts.

When an outage occurs, before our line workers can make repairs to restore power, first responders and damage evaluators must assess areas of high impact and check the condition of poles, wires, transformers and more to ensure the right field personnel and equipment will be assigned to each outage location. This work also helps more accurately determine an estimated time of restoration.

As our field teams assess damage, determine appropriate repair and construction resources as well as material and specialized equipment required, this can take extended periods of time depending on the complexity of the outage.

Other challenges can delay restoration, such as road conditions, flooding, and debris that must be cleared before electrical equipment can be repaired, and bringing in supplies or equipment from other locations. Multiple specialized teams may also be needed to restore power for one specific area which requires de-energizing the area for safety, clear-away vegetation and debris, install new poles, replace damaged equipment, and restore power.

Outage information is sent from Oncor to the online outage map every 10 minutes. During times of high traffic on the site, the map may take more time to refresh.

While looking at the map, you may not find an outage indicated directly over your home or business when you are without power. One outage event may affect multiple homes or businesses. The map places the outage symbol near the location of electrical equipment where the outage originates. For example, if multiple customers in the same neighborhood call in to report an outage, we will indicate an outage near that neighborhood. We will not show specific homes and businesses without power for the safety of your home or business.

Based on the information available during an outage event, the latest estimated restoration is the latest time we think all homes and businesses will receive power in the ZIP Code or county in the table or the group of outages represented on the map. When viewing in the map, please zoom in on outages to see specific information for each outage. If an estimated restoration time is not yet available for your outage, you will see the latest estimated restoration time as being “Under Review.”

When an outage occurs, an estimated time of restoration (ETOR), an estimate of when power may be restored, is provided based on initial information that is available.

As our field teams assess damage, determine appropriate repair and construction resources as well as material and specialized equipment required, the ETOR is updated based on field conditions and damage severity. Many outages can be resolved and power restored by the initial field responder while other outages can be more complex and require multiple field resources, material, and specialized equipment. 

The ETOR you see on the outage map is the best estimate for the outage event at the time, and additional ETOR updates will be provided as needed until power is restored.

If an estimated restoration time is not yet available for your outage, you will see the latest estimated restoration time as being “Under Review.”

Before our line workers can make repairs to restore power, first responders and damage evaluators must assess areas of high impact and check the condition of poles, wires, transformers and more to ensure the right teams and equipment will be assigned to each outage location. This work also helps more accurately determine an estimated time of restoration.

As our field teams assess damage, determine appropriate repair and construction resources as well as material and specialized equipment required, the ETOR is updated based on field conditions and damage severity.