DALLAS, May 30, 2024 – Utility partners from eight different states responded to a request for mutual assistance and are working alongside Oncor personnel and contractors to help trim vegetation, reconstruct heavily damaged equipment and reestablish power to families and businesses.

As of 4 a.m. Thursday morning, power had been restored to more than 480,000 customers and additional mutual assistance personnel joined Oncor teams to help on restoration efforts, bringing the total resources to more than 9,000.

While significant progress has been made, Oncor recognizes the frustration and challenges faced by customers who are still without power and appreciates their patience. Oncor teams will continue working 16-hour shifts both day and night until all customer outages are restored.

We estimate that restoration will be substantially complete by Friday evening, weather permitting. Harder hit areas are expected to be restored Saturday.

Trees and on-the-ground debris have made access to restoration areas extremely difficult. As damage assessments are completed, responding personnel must often clear downed trees and debris blocking or tangled in equipment so repairs can be made, which can include rebuilding infrastructure, setting new power poles and hanging power lines.

While Oncor repair efforts continue, individuals without power are encouraged to examine their home electrical equipment, including the meter base and/or weatherhead, to ensure they have not been damaged or pulled off. If so, an electrician will need to make repairs and a city inspection may be required before power can be safely restored.

Safety for our teams and our customers is our top priority. If you see a downed power line, leave the area and call 9-1-1. In addition to the downed line potentially being electrified, anything touching the power line, such as a tree branch, could also be electrified. Keep pets, children and others away from the area. Do not attempt to remove debris and tree limbs from areas near power lines. The debris may be concealing a live wire or downed power line.

To report a power outage or to check the status of an outage, download the MyOncor app, text OUT to 66267, or call 888.313.4747.

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