Restoration efforts have been hindered by two main factors. First, hazardous road conditions that greatly slow the time it takes for Oncor trucks and personnel to reach areas of repair, and pick up and deliver equipment to work sites. While temperatures finally rise above freezing, partially melting and refreezing ice may exacerbate these travel challenges. Second, we continue to identify damaged equipment as a result of transformers having to quickly power back up massive amounts of energy after the controlled outages concluded. This damage is somewhat comparable to blowing a fuse when you plug too many devices into one outlet in your home. While this damage may temporarily prevent the equipment from powering up every connected customer in the area, personnel will aim to restore as many as possible to provide relief before replacement equipment can be installed. In some instances, personnel may leave the area to work on other nearby repairs while replacement equipment or additional workers are in route. This does not mean that Oncor has closed the outage or that we will not prioritize its full restoration.

Yes, once you’ve reported an outage to Oncor, you can receive updates on the estimated time of restoration via text, email, or voice alert if you have signed up for MyOncor Alerts. You can also check your outage status online on our outage map.

You can report a power outage or check the status of a previously reported power outage via our online reporting tool. You can also call us at 888.313.4747. If you have signed up for MyOncor Alerts, text OUT to 66267 (ONCOR).

To register for MyOncor Alerts, text REG to 66267. You will receive proactive power outage notifications and status updates all from your phone. (You can also select your contact preferences – email, text or voice alert). Learn more about MyOncor Alerts here.

Report Power Outage

Check Outage Status

Yes, if our systems detect it. A good way to ensure that your outage is reported and to stay informed is to enroll in the MyOncor Alerts program. You can also call us at 888.313.4747.

Leave the area immediately and call 911. The 911 operator will contact Oncor directly. Never approach, touch, or attempt to move a downed power line or any object in contact with a power line. Contact with power lines can cause serious injury or even death. Keep children and pets away too

Your neighbor’s home may be on a different set of lines or circuit. While repairs may have been completed to equipment in one area, additional damage may also have occurred down the line that powers your home. Oncor personnel specifically check for these types of outage events throughout the storm restoration process, but customer outage reporting can help identify areas where there is additional damage.

A storm may have also damaged your home’s equipment that must be repaired by a private electrician before power can be restored.

Please first check the circuit breaker at the property. If power is still not restored after checking the breaker, either text “OUT” again to 66267 or call us at 888.313.4747 to re-report the outage. Additional damage may exist at your location that Oncor was not previously aware of when making the original repairs.

We strive to provide our customers the most accurate estimated restoration times available. However, a restoration time may not be available or may change as we identify what repairs are required and, in some cases, what specialized crews and/or equipment is necessary to make the necessary repairs.

Oncor can perform a temporary hazardous disconnect so the situation can be resolved and power can be restored. This will ensure your home can safely receive power without endangering people or property. It requires a few steps:

•  Step 1: Call our emergency outage line at 888-313-4747 to report the damage.

• Step 2: After Oncor has completed the hazardous disconnection of service, select an electrician and, if needed, have repairs performed on your equipment (i.e.meter base, weatherhead, etc ). 

• Step 3: Determine if a city inspection is required.  If an inspection is required, submit the request to the city. Upon completion, the city will send Oncor confirmation that the inspection has passed. Click here to learn more about city inspection requirments. 

• Step 4: Call Oncor at 888.313.6862 to request a reconnect after a storm hazardous disconnect.