General Inquiries/Service Requests:
contactcenter@oncor.com
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DALLAS (January 25, 2026) – Oncor’s restoration efforts remain steady as the majority of winter precipitation has moved out of our service area. Snow flurries are expected through late Sunday, with the coldest temperatures of the winter storm arriving Monday morning.
As of 6:00 p.m. Sunday, approximately 19,000 customers are without power across Oncor’s entire service territory. Outage numbers have fluctuated throughout the day as restorations have been completed and new outages have occurred. This is typical for winter weather events, where new outages may be caused by ice coated power lines, equipment stressed from cold temperatures, or ice-covered trees breaking and falling into lines. While estimated times of restoration are not available in all locations, restoration teams are continuing to respond to outages in 16-hour, rotating shifts.
Cherokee, Angelina and Nacogdoches Counties, and surrounding areas are the most impacted by ice and power outages in the Oncor service area. Oncor has redirected personnel from less impacted locations across our service area to the East Texas region to further support restoration. For more information on East Texas restoration efforts and challenges, click here.
Prolonged severe cold and increased electricity use are placing increased stress on electrical equipment, which may result in additional outages. While Oncor prepares extensively for winter weather, some equipment issues can occur without warning. Extra equipment has been staged across our service area and will continue to be distributed to restoration crews as needed.
More than 10,000 Oncor and contractor damage evaluators, lineworkers, tree trimming crew members and other restoration personnel are continuing to assist in our response efforts. Travel throughout our service area remains extremely hazardous due to icy road conditions. Customers are encouraged not to travel unless necessary to help keep roadways clear for Oncor restoration personnel and other first responders. Oncor crews are continuing to navigate these driving conditions to reach outage locations as quickly and safely as possible.
Oncor encourages customers to report all power outages immediately. Reporting outages helps us more quickly identify locations where additional repairs may be needed further down the power lines that supply electricity to homes and businesses.
Severe weather can also damage home and business electrical equipment, like the meter base or the weatherhead. If this equipment is damaged, customers will need to contact a licensed electrician to make the necessary repairs. Oncor will not be able to safely reconnect or restore power until these repairs are completed and we are unable to repair electric equipment we do not own.
Safety for employees and the public remains Oncor’s number one priority. Please keep the following safety tips in mind: