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Important Numbers

Power Outages
Report an Outage                                   Report a Downed Power Line
Text Oncor

(24 hours, seven days a week)

Service Requests / General Inquiries
(Mon. - Fri., 8 a.m. - 6 p.m. Central Time)

Ask Oncor
(Mon. - Fri., 7 a.m. - 7 p.m. Central Time)

Corporate Office
For corporate matters only.
(Mon. - Fri., 8 a.m. - 5 p.m., Central Time)


Media Inquiries
For media outlets and journalists only.
(24 hours, seven days a week)



For billing, credit, or disconnect for non-pay inquiries, contact your retail electric provider.

Consumption / Usage

For consumption or usage inquiries contact Oncor Service Request line at 1.888.313.6862.

To provide usage history to a 3rd party you will need to submit a Letter of Authorization form.


To have underground lines located prior to digging, call 811 at least two days before digging.

Choose a Retailer

For information on electric choice and a list of retail electric providers in your area visit Power to Choose or call Texas Choice at 1.866.797.4839

Report Tampering

Tampering with electric service is illegal and dangerous.  Please report electric service/meter tampering via email or mail.

If you believe the situation presents an immediate danger, please call Oncor immediately at 1.888.313.6862.​


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