Oncor Electric Priority Code Table
Priority codes are indicators used by Competitive Retailers to designate a desire for enhanced response to Oncor provided services. Priority codes may not be available for all services; however, Oncor strives to provide the highest level of service at any time based on available resources scheduled.
Please contact your REP Manager if you have any questions.
| Priority Codes For Move In's |
| Priority 1 |
Standard – must receive request 2 Business Days prior to date wanted. |
| Priority 3 |
Same Day if received by 5:00 PM Monday-Friday. Excludes Temp Services and where construction is required. |
| Priority 4 |
Holiday orders received by 5:00 PM on the Holiday will be completed that day. |
| Priority Codes for Reconnects for Disconnection of Non-Payment |
| Priority 1 |
Standard reconnects received by 2:00 PM Monday-Friday will be completed that day. Request after 2:00 but before 5:00 will be completed same day if possible, or next calendar day.
- Request received after 2:00 PM on Friday or Saturday/Sunday will be completed as soon as possible and applicable charges will be assessed based on the time of the completion of the order.
|
| Priority 2 |
Same Day for Weekdays, received before 5:00 PM |
| Priority 3 |
Same Day for Weekends, received before 5:00 PM |
| Priority 4 |
Same Day for Holidays, received before 5:00 PM |
| Priority 5 |
Reserved for Pre-paid REP's who have submitted associated provisions to the PUC, have completed all requirements and where provisioned AMS meters exist. Reconnects will be completed within 1 hour of receipt of the Priority 5 reconnect request. |
| Priority Codes for Disconnect of Non-Payment |
| Priority 5 |
Reserved for Pre-paid REP's who have submitted associated provisions to the PUC, have completed all requirements and where provisioned AMS meters exist. |
