Qualifying Process for Critical Care Consumers

An annual renewal will be conducted by the Oncor distribution services group to review the existing condition of the commercial & industrial (C&I) or public consumer each year.

The following criteria will be used to review the existing condition of the commercial & industrial (C/I) or public consumer each year.

1. C/I Consumer - A critical load consumer is one for whom an interruption or suspension of service will create a dangerous or life threatening condition on the consumers premises.
2. Public Consumer - Service to consumers for which electric service is considered crucial for the protection and maintenance of public safety.

For more information regarding Critical Care Customer designations, please see the Customer Protection Rules for Electric Service available on the Public Utility Commission of Texas website: www.puc.state.tx.us/agency/rulesnlaws/subrules/electric/25.497/25.497.pdf.