Business Operations

Regulatory guidelines provide the framework for future processes and procedures that are currently being developed by Oncor. The following links provide information on critical utility business practices.

For specific information on Oncor's current electric service guidelines and the 2002 Line Extension Policy, see the following link: http://www.oncor.com/electricity/construct/.

See the following for more information about Processes and Procedures:

• Automated Meter Reading
• Billing
• Business Hours & Holidays
• City Inspection Requirements
• Gateway/Texas Set Validations
• Electric Service Guidlines
• Electronic Testing
• New Construction
• Priority Codes
• Outdoor Lighting Guidelines
• Letters of Authorization
• Special Needs and Critical Care Program
• Unique Service Address Identifiers (.pdf)
• Metering
• Safety Net Guidelines (.doc)
• Safety Net Move-In Form (.xls)
• Discretionary Charges - SAC Codes (.xls)

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