Contact Oncor - Main Office
Inquiries: 1.888.313.6862 (Mon-Fri, 8 am-5 pm CST)
Power Outages: 1.888.313.4747 (24 hours, seven days a week)
For billing, credit, or disconnect for non-pay inquiries, contact your retail electric provider.
For information on electric choice and a list of retail electric providers in your area visit www.powertochoose.org or call Texas Choice at 1-866-797-4839.
To have underground lines located prior to digging, contact Dig TESS at 1.811. Call at least two days before digging.
Oncor
Customer and Regulatory Support
1601 Bryan Street, #2300
Dallas, TX 75201
At Oncor, you will find dependable and knowledgeable experts who find flexible solutions for our stakeholders. Select the group or business below for contact information:
Main Office
For general inquires, power outages, etc.
Meter Tampering
To report meter tampering.
REP Relations
For Retail Electric Providers Only.
Area Relations
Find your area manager for all local government, civic and community related initiatives.
Transmission
For inquires related to transmission activities.
Economic Development
Let us help you find the most economical, beneficial and convenient location for your business.
Distributed Generation
For information regarding distributed generation or interconnection and parallel operation requirements.