Our restoration philosophy – to safely and quickly restore power to the greatest number of customers – helps us determine where to go and what to repair first.
Here’s how the prioritization process typically works:
- Transmission line power outages affect thousands of customers since these high-voltage lines deliver electricity to entire neighborhoods and businesses. Because the loss of a transmission line affects so many, this type of restoration often has the highest priority.
- Public and critical care facilities, such as hospitals and fire stations, are also top priority since they impact lives and first responders.
- Our next priority would be outages on the system that deliver power to homes and businesses affecting several hundred consumers.
- In emergencies, power outages at single residences or businesses would follow all of the above in priority.
For those who have a critical medical need for electricity, link here for more information