Contact Oncor

Billing

For billing, credit, or disconnect for non-pay inquiries, contact your retail electric provider.

Consumption / Usage

For consumption or usage inquiries contact Oncor Service Request line at 1.888.313.6862.

To provide usage history to a 3rd party you will need to submit a Letter of Authorization form.

Digging

To have underground lines located prior to digging, call 811 at least two days before digging.

Choose a Retailer

For information on electric choice and a list of retail electric providers in your area visit Power to Choose or call Texas Choice at 1.866.797.4839

Report Tampering

By Mail

By Email

Please provide us with enough information to help us investigate the suspected theft. At a minimum, we need the street address, including city/town or directions to the location.

If you believe the situation presents an immediate danger, please call Oncor immediately at 1.888.313.6862.