Main Panel

Contact Oncor

Contact Oncor

Important Numbers

Power Outages
Report an Outage                                   Report a Downed Power Line
Text Oncor

(24 hours, seven days a week)

Service Requests / General Inquiries
(Mon. - Fri., 8 a.m. - 6 p.m. Central Time)

Ask Oncor
(Mon. - Fri., 7 a.m. - 7 p.m. Central Time)

Corporate Office
For corporate matters only.
(Mon. - Fri., 8 a.m. - 5 p.m., Central Time)


Media Inquiries
For media outlets and journalists only.
(24 hours, seven days a week)




For billing, credit, or disconnect for non-pay inquiries, contact your retail electric provider.

Consumption / Usage

For consumption or usage inquiries contact Oncor Service Request line at 1.888.313.6862.

To provide usage history to a 3rd party you will need to submit a Letter of Authorization form.


To have underground lines located prior to digging, call 811 at least two days before digging.

Choose a Retailer

For information on electric choice and a list of retail electric providers in your area visit Power to Choose or call Texas Choice at 1.866.797.4839

Report Tampering

By Mail

Meter Tampering Investigation
1616 Woodall Rodgers Fwy. # 2M-012
Dallas, TX 75202

By Email

Please provide us with enough information to help us investigate the suspected theft. At a minimum, we need the street address, including city/town or directions to the location.

If you believe the situation presents an immediate danger, please call Oncor immediately at 1.888.313.6862.


© 2012 Oncor Electric Delivery Company LLC.
All Rights Reserved.