For billing, credit, or disconnect for non-pay inquiries, contact your retail electric provider.
Consumption / Usage
For consumption or usage inquiries contact Oncor Service Request line at 1.888.313.6862
To provide usage history to a 3rd party you will need to submit a Letter of Authorization
To have underground lines located prior to digging, call 811 at least two days before digging.
Choose a Retailer
For information on electric choice and a list of retail electric providers in your area visit Power to Choose
or call Texas Choice at 1.866.797.4839
Meter Tampering Investigation
1616 Woodall Rodgers Fwy. # 2M-012
Dallas, TX 75202
Please provide us with enough information to help us investigate the suspected theft. At a minimum, we need the street address, including city/town or directions to the location.
If you believe the situation presents an immediate danger, please call Oncor immediately at 1.888.313.6862