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ALERT

Oncor damage assessment, vegetation management and power restoration personnel have been working since the winter storm’s arrival. Out-of-state utility partners are also supporting restoration efforts. Freezing temperatures and hazardous road conditions are challenging crews, but work will continue 24 hours-a-day as long as weather conditions allow. Click here for more information.

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MY ONCOR ALERTS

REQUEST NEW SERVICE

Moving into a new place

MOVING INTO A NEW PLACE

If you are moving into a commercial or residential property and need a new connection.

Building a new house

NEW BUILD

If you are constructing a new building for yourself to live in or a new commercial property and need power.

Building a new house

CHANGES - EXISTING LOCATION

For electrical changes at a location that already has electrical service, please click here to initiate a Plan Review request for your location.

 

Location With Existing Electrical Service

If you are moving into a location that already has electrical service or a meter installed, click here.

New Construction

For electrical installation at a new location that does not have electrical service, such as:

 - A new home

 - A new subdivision

 - Apartment complexes or town homes under construction

 - A new business

 - A new warehouse or retail building

Click here to learn more or start your request.

NewConstruciton_SingleFam

Updates to Location With Existing Service

For electrical changes at a location that already has electrical service such as:

  - Remodeling existing facilities with an active meter and service 

  - Requests to increase electrical load

  - Moving overhead service to underground

  - Relocating installed equipment (poles, transformers, etc.)

  - Installing back-up power

Click here to initiate a Plan Review request for your location.

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THE WIRE – THE ONCOR NEWSROOM

At The Wire, you’ll find stories and videos designed to educate, inform and update. The Wire offers consumer alerts and storm information, news on our environmental and community efforts, ways to be smart about energy conservation and how our employees power Oncor to be the best.

PROTECTING TOMORROW'S BIG THINKERS

Ensuring the next generation reaches its full potential means doing our part to help keep young people safe today. With countless moms, dads, grandparents, aunts and uncles among our ranks, Oncor is leading the way in educating kids about safety around power lines and equipment. Our passion sparked Super Safe Kids, a lively roadshow and digital experience that is engaging students at schools across Texas—and, just as importantly, keeping them out of harm’s way.

Three Oncor employees with hardhats study a document that is on the hood a car.

INNOVATION DOESN'T HAVE AN OFF SWITCH

An Oncor employee trims branches.

TREE PRUNING

Tree branches tangled in power lines cause countless power outages. Plan before you plant. Choose the right tree for the area and be sure it has plenty of room to grow without creeping into power lines.

A smart thermostat inside a home.

ENERGY EFFICIENCY

Conserving energy makes Texas stronger. It’s also a great way to manage your electric bill. From turning off lights to keeping air filters clean, these smart tips can really help.

An electric vehicle being charged.

ELECTRIC VEHICLES

Thinking about switching from a gas-powered to electric vehicle? Explore the benefits offered by electric cars and business fleets.

WE POWER KNOWLEDGE

How can we help you?  Find answers to all your questions.

Outage information is sent from Oncor to the online outage map every 10 minutes. During times of high traffic on the site, the map may take more time to refresh.

Yes, if our systems detect it. A good way to ensure that your outage is reported and to stay informed is to enroll in the My Oncor Alerts program. You can also call us at 888.313.4747.

Since Texas is a deregulated market, you get to choose or switch your Retail Electric Provider (REP) based on rates, plans and customer benefits that work for you. Visit the Power to Choose website at   to compare offers and select the electric plan that fits your needs.

You can easily report a streetlight outage online by visiting oncorstreetlight.com. You can also call us at 888.313.4747 or send an email to contactcenter@oncor.com.

If you are emailing us, please provide basic contact information in case we need additional information or clarification so that we can locate and repair the light quickly.

You can report a power outage or check the status of a previously reported power outage via our online reporting tool. You can also call us at 888.313.4747. If you have signed up for My Oncor Alerts, text OUT to 66267 (ONCOR).

To register for My Oncor Alerts, text REG to te. You will receive proactive power outage notifications and status updates all from your phone. (You can also select your contact preferences – email, text or voice alert). Learn more about My Oncor Alerts here.

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